Nine Lives Books Policies
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Last updated: 26 August 2026
Nine Lives Books respects your privacy and is committed to handling personal data responsibly.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who may receive it and the rights you may have in relation to your personal data.
1. Who is responsible for your personal data?
Nine Lives Books is responsible for the personal data it collects and processes in connection with this website and our online shop.
If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:
Data controller: Nine Lives Books
Contact email:booksninelives@gmail.com2. What personal data do we collect?
Depending on how you use our website or shop, we may collect the following information.
When you place an order
This may include:
your name;
email address;
billing address;
delivery address;
telephone number, where provided or required for your order;
order and transaction information; and
communications relating to your order.
Payment information
Payments are processed through the payment providers made available through our e-commerce platform.
Nine Lives Books does not intentionally collect or store your full payment card details when payment is processed directly by an authorised payment provider.
When you contact us
We may collect:
your name;
email address;
the content of your message; and
any other information you choose to provide.
Website and technical information
Our website and service providers may automatically collect certain technical or usage information, such as:
IP address;
browser or device information;
pages or features used;
approximate location derived from technical information; and
information collected through cookies or similar technologies.
The exact information collected may depend on the services and settings used on our Squarespace website.
3. Why do we use your personal data?
We may use personal data to:
process and fulfil your orders;
take payment through our payment providers;
arrange delivery;
communicate with you about an order or enquiry;
provide customer support;
maintain records required for accounting, tax and legal purposes;
protect our website and business from fraud or misuse;
improve the operation and security of our website; and
comply with applicable legal obligations.
Where required by data protection law, we process personal data only where we have an appropriate legal basis for doing so.
Depending on the circumstances, this may include processing necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests or, where required, obtain your consent.
4. Who do we share your information with?
We may share personal data with service providers where necessary to operate our business and provide our services.
Depending on the services you use, this may include:
Squarespace and related website services;
payment providers;
delivery and postal providers;
email or communications providers;
professional advisers, where necessary; and
public authorities or other parties where disclosure is required by law.
We do not sell your personal data.
5. International transfers
Some of our service providers may process personal data outside Ireland or the European Economic Area.
Where this happens, appropriate safeguards required by applicable data protection law should be used by the relevant service provider for international transfers of personal data.
6. How long do we keep your information?
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including for legal, accounting, tax, dispute-resolution and record-keeping requirements.
Retention periods may vary depending on the type of information and why it was collected.
When personal data is no longer required, we will delete it or anonymise it where appropriate.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to enable website functionality, remember preferences, improve performance and, where applicable, understand how visitors use the site.
Some cookies may be necessary for the website or online shop to function. Other cookies may depend on your preferences or consent.
Where applicable, you can manage cookie preferences through the cookie tools or browser settings made available to you.
8. Your data protection rights
Subject to applicable law, you may have rights including the right to:
access your personal data;
request correction of inaccurate or incomplete data;
request deletion of your data in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing;
request portability of certain data, where applicable; and
withdraw consent where processing is based on consent.
To exercise a right, please contact us at booksninelives@gmail.com.
We may need to verify your identity before responding to certain requests.
9. Marketing communications
If we offer email marketing or newsletters, we will explain how you can choose whether to receive marketing communications.
Where applicable, you may unsubscribe from marketing emails at any time by using the unsubscribe option provided or by contacting us at booksninelives@gmail.com.
Transactional communications relating to an order, such as order confirmations or delivery updates, may still be sent where necessary.
10. Children
Nine Lives Books does not knowingly collect personal data from children for the purpose of creating customer accounts or marketing without an appropriate legal basis.
If you believe that a child has provided us with personal data inappropriately, please contact us at booksninelives@gmail.com.
11. Security
We take reasonable steps to protect personal data using appropriate technical and organisational measures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Third-party links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, data-processing practices or legal obligations.
The most recent version will be published on this website with an updated date.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first at:
You may also have the right to lodge a complaint with the relevant data protection supervisory authority.
In Ireland, the supervisory authority is the Data Protection Commission.
15. Contact us
For any privacy-related questions or requests, please contact:
Nine Lives Books
Email: booksninelives@gmail.com -
Last updated: 26 August 2026
Welcome to Nine Lives Books. These Terms of Service govern your use of our website and your purchases from our online shop.
By using our website or placing an order, you agree to these Terms.
1. About Nine Lives Books
Nine Lives Books is an independent online bookshop based in Ireland, specialising in the curation of second-hand books and literary collections.
For questions about these Terms or our shop, please contact us at:
Additional business identification and contact information is available on our website.
2. Our books
Many of the books sold by Nine Lives Books are second-hand. This means that signs of age, previous ownership and use may be present.
We grade books using the following condition categories:
New
Very Good
Good
Acceptable
We aim to describe each book honestly and accurately and to disclose significant flaws where relevant. Customers should read the product description and review the available photographs before purchasing.
Minor differences in appearance, colour or condition that result from screen settings, photography or the nature of second-hand books may occur.
3. Product availability
Our catalogue is curated and many books are available in limited quantities, often as a single physical copy.
Adding an item to your cart does not reserve it. A product is not secured until the order has been successfully completed.
We make reasonable efforts to ensure that product availability is accurate. However, if a product becomes unavailable due to an error or unforeseen circumstance after an order has been placed, we will contact you and provide an appropriate resolution, including a refund where applicable.
4. Prices and payment
All prices displayed on the website are shown in Euro (€) unless otherwise stated.
Applicable delivery charges and any other relevant charges will be displayed before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you before proceeding where appropriate.
5. Orders
After placing an order, you should receive confirmation that your order has been received.
An order confirmation does not affect any statutory rights or prevent us from contacting you if there is a genuine issue with product availability, payment, delivery information or an obvious listing error.
We may contact you using the information provided during checkout if we need to clarify information relating to your order.
6. Delivery
We aim to dispatch orders within the timeframe stated on our website or during checkout.
Delivery times may vary depending on the delivery destination and the postal or courier service used.
You are responsible for providing an accurate delivery address. Please contact us as soon as possible if you notice an error in your delivery information.
Your statutory rights regarding delivery and non-delivery are not affected by these Terms.
7. Cancellations, returns and refunds
Our Returns & Cancellation Policy explains how cancellations, returns and refunds are handled.
For most online purchases, consumers may have a statutory right to cancel within a specified period after receiving their goods. Customers also have legal rights where goods are faulty or not as described.
Nothing in our Returns & Cancellation Policy or these Terms limits your statutory consumer rights.
8. Intellectual property
Unless otherwise stated, the content on this website, including the Nine Lives Books name, branding, original text, graphics and website design, belongs to or is used with permission by Nine Lives Books.
You may not reproduce, distribute or commercially use our original website content without prior permission, except where permitted by law.
Book covers, author names, publisher information and other third-party intellectual property remain the property of their respective rights holders.
9. Website use
You agree not to use our website:
for unlawful purposes;
to interfere with or attempt to disrupt the website or its security;
to misuse contact forms, customer accounts or other website features; or
in a way that infringes the rights of Nine Lives Books or others.
10. Accuracy of information
We make reasonable efforts to keep our website and product information accurate and up to date.
However, errors may occasionally occur. We may correct typographical errors, inaccuracies or omissions where necessary.
This does not affect your statutory rights where information provided to you is inaccurate or misleading.
11. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
12. Changes to these Terms
We may update these Terms from time to time to reflect changes to our business, website or legal obligations.
The version published on our website will apply from its stated effective or last-updated date.
13. Governing law
These Terms are intended to operate in accordance with applicable Irish law.
Where you are a consumer, you continue to benefit from any mandatory consumer protections that apply to you under applicable law.
14. Contact us
If you have any questions about these Terms, please contact:
Nine Lives Books
booksninelives@gmail.com -
Last updated: 26 August 2026
At Nine Lives Books, we carefully curate our second-hand books and aim to describe their condition as clearly and accurately as possible. We understand, however, that sometimes a purchase may not work out.
This policy explains how cancellations, returns and refunds are handled. Nothing in this policy affects your statutory rights under applicable Irish and EU consumer law.
Cancelling an online order
If you have changed your mind about an online purchase, you generally have the right to cancel your order within 14 days of receiving the goods.
To exercise this right, please contact us within the 14-day period at:
Please include your name, order number and a clear statement that you wish to cancel your order. You do not need to give us a reason.
After notifying us of your cancellation, you have a further 14 days to return the goods to us.
Cancelling before dispatch
If you would like to cancel an order before it has been dispatched, please contact us as soon as possible at booksninelives@gmail.com.
We will do our best to cancel the order before dispatch. If the order has already been dispatched, you may still have the right to cancel and return it in accordance with the process described above.
Return postage
If you are returning a book because you have changed your mind, you are responsible for the cost of returning the item, unless we state otherwise.
We recommend using a suitable postal service and keeping proof of postage until your return has been received.
If a book is faulty, damaged in transit or significantly different from its description, please contact us before returning it. Where applicable, we will handle the return in accordance with your statutory consumer rights.
Condition of returned books
Returned books should be handled with reasonable care and returned in the condition in which they were received, allowing for handling necessary to inspect their nature and characteristics.
Please remember that Nine Lives Books specialises in second-hand books. Signs of age, previous ownership and ordinary wear may be part of a book's stated condition. We use the following condition categories:
New
Very Good
Good
Acceptable
Any disclosed signs of wear, markings or other imperfections that form part of the book's description are not considered defects simply because the book is pre-owned.
Books that are faulty or not as described
If you believe that a book is faulty, has been damaged in transit or is significantly different from its description, please contact us at booksninelives@gmail.com as soon as possible.
Please include:
your name;
your order number;
a description of the issue; and
photographs, where possible.
We will review the issue and work with you to provide an appropriate solution in line with your consumer rights.
Refunds
Where a refund is due following a valid cancellation or other eligible return, we will process it in accordance with applicable law.
Where you cancel an online purchase within the applicable cancellation period, we may wait to process the refund until we have received the returned goods or evidence that they have been sent back, where permitted by law.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
Exchanges
At present, Nine Lives Books does not offer direct exchanges.
Many of our books are individual, second-hand copies and may be one of a kind. If you wish to return an eligible purchase, please contact us and we will assist you with the return process.
How to contact us
For any questions about cancellations, returns or refunds, please contact:
Nine Lives Books
Email: booksninelives@gmail.comThis policy does not affect your statutory rights under applicable Irish and EU consumer law.